Frequently asked questions
What is Tapopia?
Tapopia is a small acrylic NFC + QR tag you place at your business. A tap or scan takes customers straight to your Google review page, and a dashboard tracks engagement and your Google reputation over time.
How does the NFC tag work?
Most modern smartphones can read NFC by simply tapping them to the tag - no app required. The phone opens a Tapopia tracking link that redirects to your Google review page.
Does it work with iPhone?
Yes. iPhone XS and newer support tap-to-open NFC without any app.
Does it work with Android?
Yes, on the large majority of modern Android phones with NFC enabled.
What happens if a customer doesn't have NFC?
They can scan the QR code printed on the same tag instead - it leads to the exact same review page.
Does the QR code work?
Yes - any phone camera or QR scanner app can use it.
Do I need a Google Business Profile?
Yes, an active Google Business Profile is required so Tapopia can direct customers to the correct review page and, on Pro, pull in your review data.
How do I connect my Google account?
During setup, you'll authorize Tapopia through Google's own sign-in flow. We never ask for your Google password.
Can I use multiple tags?
Yes - additional tags can be purchased and assigned to any location at any time.
Can I use Tapopia at multiple locations?
Yes, Tapopia is built for multi-location businesses from the ground up.
Can I see how many people tapped?
Yes - the dashboard shows NFC taps, QR scans, and total interactions per tag and per location.
Can Tapopia tell me which customer left a review?
No. Google does not provide a way to connect an individual review to the specific tag or device that was tapped or scanned, and we're upfront about that. Tapopia tracks tap/scan engagement and your overall Google reputation as two separate datasets - it does not claim to attribute a specific review to a specific interaction.
How often is my Google review data updated?
Pro accounts sync nightly. Near-real-time sync is on our roadmap.
What happens if I cancel?
Your dashboard and monitoring stop at the end of your billing period. Your physical tags keep working for NFC/QR redirection.
Can I purchase additional tags?
Yes, from your dashboard's Billing page at any time.